Privacy Policy for WhatsApp Communications
1. Information We Collect When you interact with us via WhatsApp, we collect:
- Your Phone Number: Necessary to route messages to you.
- Profile Name: As provided in your WhatsApp settings.
- Message Content: Text, images, or files you send to our official API channel.
- Metadata: Timestamps and delivery receipts.
2. How We Use Your Data We use the information collected through the WhatsApp Business API to:
- Respond to your inquiries and provide customer support.
- Send transactional notifications (e.g., order updates, booking confirmations).
- Improve our automated response systems.
3. Data Sharing & Third Parties Your messages are processed through the WhatsApp infrastructure provided by Meta Platforms, Inc.
- End-to-End Encryption: While WhatsApp encrypts messages, please note that once a message is received by our Business API, it is decrypted and stored on our secure servers (or our CRM provider) to allow our team to assist you.
- Service Providers: We may share message data with [Insert CRM Name, e.g., HubSpot or Zendesk] to manage our communication history.
4. Your Choices & Opt-Out You can stop receiving messages from us at any time by replying with the word “STOP” or by using the “Block” feature directly within the WhatsApp interface.
5. Data Security We implement technical and organizational measures to protect the data transferred from the WhatsApp API to our internal systems.